WhatsApp Cheat-Sheet

Every automatic message EzFlow sends around classes, who receives it, and its message type (which sets the credit cost - see WhatsApp Credits).

Message	Trigger	To	Type
Trial confirmation + class link	You Mark Confirmed	Customer	Utility
Receipt	Payment logged	Customer	Utility
Program Welcome	Enrollment created	Customer	Utility
Installment receipt	You Record Payment	Customer	Utility
Teacher substituted	You use Substitute	Students + outgoing teacher	Utility
Class cancelled + rebook link	You Cancel class	Each student	Utility
Google review request	~5 min after class ends (Present, trial)	Customer	Utility
Teacher rating request	~10 min after class ends (Present, trial)	Customer	Utility

Pay-first trials get no message on submit For a pay-first trial the customer gets no message when they submit (they already paid). Everything - the class link and the receipt - is sent only after you confirm the booking.

See WhatsApp Credits for utility vs marketing pricing.

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